§ 1. Seller details and legal information
- The online store is operated by Solvti Sp. z o.o. with
its registered office in Wroclaw, address: ul. Strzegomska 42AB, 53-611
Wroclaw, Poland, entered in the register of entrepreneurs of the National
Court Register kept by the District Court for Wroclaw-Fabryczna in
Wroclaw, 6th Commercial Division of the National Court Register, under KRS
number: 0000904919, NIP: 8943167485, REGON: 388666333, hereinafter
referred to as the "Seller" or "Solvti".
- Seller's contact details:
a. e-mail address for Customer service and contact regarding Orders: sales@solvti.com;
b. Customer service telephone numbers: +48 578 430 595 and +48 575 188 553;
c. correspondence address: ul. Strzegomska 42AB, 53-611 Wroclaw,
§ 2. Definitions
- Terms and Conditions - these terms and conditions of the Online Store.
- Store - the online store operated by the Seller at https://www.solvti.com/shop, through which Customers may place orders for Digital Products.
- Customer - an entrepreneur who concludes an agreement with the Seller through the Store for purposes directly related to the business or professional activity conducted by that entrepreneur.
- End Customer - the Customer for whom the Digital Product is purchased, installed or implemented with the participation of a Solvti Partner and who is the direct licensee of the Digital Product, unless Solvti expressly decides otherwise in writing.
- Solvti Partner - an entrepreneur cooperating with the Seller on the basis of a separate agreement, written authorization or other arrangements, authorized solely to perform implementation, integration, configuration, technical or advisory activities concerning Digital Products for Customers holding their own License. A Solvti Partner is not authorized to sell, resell, distribute, sublicense or otherwise make Digital Products available, unless the Seller expressly decides otherwise in writing.
- Digital Product or Module - a ready-made module, application, extension, component or other Solvti digital product offered in the Store for paid download or use under the terms set out in the Terms and Conditions and the License.
- Odoo - the software for which selected Digital Products are intended, in the version specified in the description of the Digital Product, the Order or the Order confirmation.
- License - the license terms governing the use of Solvti Modules, available at https://www.solvti.com/module-license forming an integral part of the agreement concluded by the Customer with the Seller.
- Account - a voluntary electronic service enabling the Customer to use an individual panel in the Store, in particular for placing Orders, accessing Order history, downloading Digital Products, downloading invoices, managing Customer data and managing the Subscription, if the relevant functionality is available.
- Company - one legal entity, entrepreneur or organizational unit indicated as the purchaser of the Digital Product in the Order, invoice or other commercial document.
- Order - a declaration made by the Customer in the Store, aimed at concluding an agreement for the sale of a Digital Product or a subscription agreement for a Digital Product.
- Agreement - an agreement concluded between the Seller and the Customer via the Store, covering the sale of a Digital Product or the provision of access to a Digital Product under a Subscription.
- Subscription - a paid access model for a specific Digital Product, covering the rights indicated in the Terms and Conditions, the License and the description of the relevant Digital Product.
- Payment Operator - an external payment service provider handling payments in the Store, in particular Stripe, through which, among others, Przelewy24, BLIK, card payments and Apple Pay may be available.
- Business Day - a day from Monday to Friday, excluding public holidays in Polan
§ 3. Nature of the Store and terms of use
- The Store is intended exclusively for Customers who are entrepreneurs. The Seller does not sell to consumers through the Store.
- A condition for placing an Order is that the Customer provides the data required in the Order form, including a valid NIP number or other tax identification number if the Customer has its registered office outside Poland.
- If an Order is placed by a natural person conducting business activity, that person declares that the Agreement is of a professional nature for them, arising in particular from the subject matter of their business activity, and that the Digital Product is purchased for the purposes of that activity.
- The Seller may refuse to perform an Order or cancel an Order if:
- Use of the Store requires a device with Internet access, an up-to-date web browser, an active e-mail address and the ability to download and unpack a ZIP file.
- The Customer should verify on its own whether a given Digital Product is intended for the correct Odoo version and whether it corresponds to the Customer's IT environment, business needs and existing modifications or modules of other providers.
- Before installing or using the Digital Product, the Customer is obliged to make a backup copy of the data, code, configuration and environment in which the Digital Product is to be used.
a. the Customer has not provided the required identification data;
b. the Customer's data are untrue, incomplete or give rise to justified doubts;
c. the Order has been placed by an entity that is not an entrepreneur;
d. the payment has not been authorized, has been reversed, has become subject to a chargeback procedure, or there is a justified suspicion of payment abuse;
e. performance of the Order would violate the law, the License or third-party rights.
§ 4. Customer Account
- Placing an Order does not require creating an Account, unless the Store functionalities for a given Digital Product provide otherwise.
- The Account may be used in particular for placing Orders, accessing Order history, downloading Digital Products, downloading invoices, managing Customer data and managing the Subscription.
- Creating an Account requires providing the data indicated in the registration form, accepting the Terms and Conditions and, if applicable, confirming the e-mail address.
- The Customer is obliged to protect the Account access credentials and not to make them available to unauthorized persons.
- The Seller may suspend or delete the Account if the Customer uses it contrary to the law, the Terms and Conditions, the License or good practice, after a prior request to cease the violations, unless the nature of the violation justifies immediate action.
- The Seller may temporarily restrict access to the Account, downloading Digital Products, updates, invoices or Subscription management functions if the Customer is in arrears with payment, has reversed a payment, has initiated a chargeback procedure or violates the Terms and Conditions or the License.
- The Customer may request deletion of the Account by contacting the Seller at sales@solvti.com. Deletion of the Account does not affect the validity of concluded Agreements, Licenses, Subscriptions or payment obligations arising before deletion of the Account.
§ 5. Digital Products and scope of offer
- The Store enables the purchase of ready-made Solvti Digital Products, in particular modules intended to work with Odoo in the version indicated in the description of the relevant Digital Product.
- Digital Products are offered as ready-made solutions, in the condition existing as at the date of purchase, in accordance with their description in the Store and the License.
- Marking a Digital Product as intended for a specific Odoo version means that the Digital Product has been prepared for that Odoo version, but does not constitute a guarantee of compatibility with every Customer configuration, installation, database, environment, modification, external module or custom code.
- The Seller does not provide, within the price of the Digital Product, implementation, installation, configuration, consulting, training, technical support, maintenance or programming services, unless the description of the relevant Digital Product expressly provides otherwise.
- Any additional services, including installation, configuration, consulting, technical support, development of the Module, adaptation to the Customer's environment, integrations, error analysis or programming work, require separate arrangements and separate remuneration.
- If the Customer wishes to commission development, modification or adaptation of a Digital Product, the Seller may prepare a separate, individual quotation. The quotation may be based in particular on the Seller's hourly rates, the scope of work, the delivery deadline, technical requirements and resource availability.
- Information, descriptions, screenshots, demonstrations or marketing materials concerning Digital Products are for information purposes and do not constitute an assurance that the Digital Product is suitable for a specific, individual purpose of the Customer, unless the Seller expressly confirms otherwise in writing.
- The Seller may at any time change the offer of Digital Products, discontinue the sale of a given Digital Product, withdraw a Digital Product from the Store, discontinue development of a Digital Product or limit its availability, in particular with respect to older Odoo versions, subject to the acquired rights of Customers arising from Agreements already concluded and active Subscriptions.
§ 6. Prices, currencies and taxes
- Prices of Digital Products are stated in the Store in Polish zlotys or in euro, depending on the selected version of the Store, cart settings or available payment methods.
- Prices presented in the Store are net prices, unless expressly indicated otherwise next to a given price.
- VAT may be added to the net price at the applicable rate if required by law. In the case of cross-border B2B sales, the taxation rules may depend on the Customer's status and registered office and on the data provided by the Customer in the Order, including the validity of the EU VAT number.
- Taxes, fees, currency conversion costs or other charges arising from legal provisions, the rules of the Payment Operator, the Customer's bank or the selected payment method may be added to the price, if they were indicated before the Order was placed or arise from services provided to the Customer by third parties.
- The Seller may run promotions, grant discounts or change the prices of Digital Products. A price change does not affect Orders already placed and paid for, unless the Terms and Conditions expressly provide otherwise with respect to Subscriptions.
- An accounting document, in particular a VAT invoice, will be issued automatically using the data provided by the Customer in the Order after successful payment, unless for technical, accounting, tax or KSeF-related reasons, or reasons requiring manual verification, later issuance, manual verification or correction of data is necessary.
- If, under applicable law, the Seller is obliged or entitled to issue an invoice through the National e-Invoicing System, the invoice will be issued and delivered to the Customer through the National e-Invoicing System.
- The Customer acknowledges that, in the case of an invoice issued through the National e-Invoicing System, the invoice is deemed received by the Customer on the date on which the invoice is assigned an identifying number in the National e-Invoicing System, unless mandatory provisions of law provide otherwise.
If it is not possible to issue or deliver an invoice through the National e-Invoicing System, in particular for technical reasons, due to a failure, system unavailability, exclusion of a given type of invoice from the KSeF obligation or application of transitional provisions, the Seller may deliver the invoice to the Customer in another legally permissible manner, in particular electronically to the e-mail address provided by the Customer in the Order or Account.
The Customer is obliged to provide correct data necessary to issue an invoice, including a correct NIP, EU VAT number or other appropriate tax identification number. The Seller is not liable for the consequences of the Customer providing incorrect, incomplete or outdated invoice data.
§ 7. Placing Orders
- In order to place an Order, the Customer should:
a. select the Digital Product;
b. select the Odoo version for which the Digital Product is intended, if such option is available or required;
c. select the purchase model, in particular a one-off purchase or a Subscription, if both models are available;
d. read the description of the Digital Product, the Terms and Conditions, the License, the Privacy Policy and the Cookie Policy;
e. provide the required identification and billing data, including the NIP or other tax identification number;
f. make the required declarations by ticking the check-boxes;
g. confirm the Order by clicking the "I buy and pay" button or another equivalent button completing the Order placement process and indicating the obligation to pay.
- The Agreement is concluded when the Customer clicks the "I buy and pay" button or another equivalent button completing the Order placement process and indicating the obligation to pay.
- Performance of the Agreement, in particular delivery of the Digital Product, takes place after the Seller receives information on successful authorization or booking of the payment, unless the Seller decides otherwise.
- The Seller may enable the Customer to review and correct the Order before it is placed.
- The Customer is responsible for the correctness of the data provided in the Order, in particular invoice data, e-mail address, tax identification number and the selected Odoo version.
- If an Order is placed or initiated with the participation of a Solvti Partner in connection with implementation of a Digital Product for an End Customer, the License to use the Digital Product is granted directly to the end customer as the Customer, in accordance with the principle one Company = one License, unless Solvti expressly decides otherwise in writing.
- If an Order is placed with the participation of a Solvti Partner or another entity acting for the end customer, the Order should indicate the end customer who is to be the Licensee of the Digital Product, unless Solvti expressly permits another method of performing the Order.
- A Solvti Partner is not authorized to resell, distribute, sublicense or otherwise make the Digital Product available, and its participation may cover only implementation, integration or technical activities performed for an end customer holding its own License.
§ 8. Payments
- Payments in the Store are handled by the Payment Operator, in particular Stripe, in accordance with that Operator's rules and terms.
- Available payment methods may include in particular: Przelewy24, BLIK, payment by payment card, Apple Pay and other methods made available in the Store at the time the Order is placed.
- The availability of particular payment methods may depend on the country, currency, Customer's bank, device, browser, Order value, Payment Operator settings or other technical factors.
- In the case of Przelewy24 payments, the Customer may be redirected to a payment service or online banking system in order to authorize the payment. Payment is deemed made after the Seller receives confirmation of its successful authorization or booking.
- The Seller is not liable for interruptions, authorization refusals, delays or errors on the part of the Payment Operator, the Customer's bank, card issuer, Apple Pay provider or other entities participating in payment processing, unless the Seller's liability arises from mandatory provisions of law.
- If payment is not successfully made, the Seller may refrain from performing the Order or cancel the Order.
- Reversal of payment, initiation of a chargeback procedure, contesting payment or any other attempt to reverse a transaction after conclusion of the Agreement and delivery of the Digital Product does not release the Customer from the obligation to pay the price, subscription fee or other amounts due under the Agreement.
- In the event of payment reversal, a chargeback procedure, unauthorized payment or a justified suspicion of abuse, the Seller may suspend performance of the Order, block access to the Account, downloading Digital Products, updates or Subscription and pursue amounts due under general rules.
§ 9. Delivery of the Digital Product
- Digital Products are delivered to the e-mail address provided by the Customer in the Order in the form of a ZIP file or a link enabling download of a ZIP file, unless the description of the Digital Product expressly provides otherwise.
- As a rule, the Digital Product is delivered automatically to the e-mail address provided by the Customer in the Order after the Seller receives confirmation of successful payment.
- In some cases, in particular for technical, organizational, security, licensing or verification reasons, the Digital Product may be delivered manually within up to 2 Business Days from the Seller's receipt of confirmation of successful payment.
- The Digital Product is deemed delivered when an e-mail is sent containing the file, download link, download instructions or other information enabling download of the Digital Product.
- The Customer is obliged to promptly check the e-mail message, the SPAM folder and the correctness of the e-mail address provided. If the Customer does not receive a message with the Digital Product, the Customer should contact the Seller at: sales@solvti.com
- A download link for the Digital Product, if used, may be limited in time, quantity, technically or organizationally. These limitations do not affect the scope of the License, unless the License provides otherwise.
§ 10. License and rules for using Modules
- Use of Digital Products requires acceptance of the License.
- The License forms an integral part of the Agreement. In the event of a conflict between the Terms and Conditions and the License regarding rights to use the Digital Product, the scope of the license, license restrictions or intellectual property, the provisions of the License prevail, unless the Terms and Conditions expressly provide more favorably for the Seller and mandatory provisions of law do not preclude such solution.
- The Customer receives the right to use the Digital Product only within the scope specified in the License, the Terms and Conditions, the description of the Digital Product and the Order confirmation.
- The License is granted to the Customer as an entrepreneur, i.e. to one company / one entity indicated in the Order and on the invoice, unless the License, the description of the Digital Product or individual arrangements between the parties expressly provide otherwise. If one License is used by more than one Company or the Module is made available to an entity not covered by the License, the Customer shall pay Solvti a contractual penalty equal to three times the License price due for each unauthorized use, but not less than EUR 10,000 for each instance of violation. Payment of the contractual penalty does not exclude Solvti's right to claim damages exceeding the amount of the contractual penalty.
- The Customer does not acquire economic copyrights to the Digital Product, source code, documentation, trademarks or other intellectual property elements of the Seller or third parties, unless the Seller expressly decides otherwise in writing.
- The Customer may modify the Digital Product for its own internal needs, within its own company and to the extent permitted by the License; however, such modifications do not transfer intellectual property rights in the Digital Product to the Customer and do not authorize the Customer to resell, sublicense, distribute, publish or make it available to third parties.
- The Seller is not liable for the operation of the Digital Product after it has been modified by the Customer, persons acting on the Customer's instructions or third parties.
- The Customer may not make the Digital Product available to third parties, resell it, sublicense it, rent it, lease it, distribute it, publish it, remove intellectual property notices or use the Digital Product in a manner contrary to the License. In the event of breach of this provision, the Customer shall pay Solvti a contractual penalty of EUR 25,000 for each instance of violation. Payment of the contractual penalty does not exclude Solvti's right to claim damages exceeding the amount of the contractual penalty.
- Making the Digital Product available to a Solvti Partner or another technical contractor solely to the extent necessary to install, configure, integrate or implement the Digital Product for a Customer holding its own License does not constitute a breach of the prohibition on making the Digital Product available to third parties, provided that such entity acts for that Customer and does not obtain the right to resell, distribute, sublicense or use the Digital Product for other entities.
- A breach of the License may result in termination of the Agreement, withdrawal of access to the Digital Product, updates or Subscription, pursuit of claims by the Seller and other consequences provided for in the License or by law.
§ 11. One-off purchase model
- If the Customer purchases a Digital Product in the one-off payment model, the purchase includes the right to use the Digital Product intended for a specific major Odoo version indicated in the description of the Digital Product, the Order confirmation or the file provided to the Customer.
- Under a one-off purchase, the Customer is entitled to download, without an additional fee, updates, patches or newer releases of the same Digital Product intended for the same major Odoo version for which the Digital Product was purchased, provided that such updates, patches or newer releases are made available by the Seller.
- A one-off purchase does not include the right to versions of the Digital Product intended for other major Odoo versions, upgrades to subsequent major Odoo versions, new products, separate modules, individual adaptations, new functionalities created at the Customer's request or technical support, installation, configuration or programming services, unless the description of the Digital Product expressly provides otherwise.
- A one-off purchase covers the Digital Product only in the version intended for the major Odoo version indicated at the time of purchase. Use of the Digital Product in a version intended for another major Odoo version requires a separate purchase or conclusion of a separate agreement (e.g. a subscription).
Making updates, patches or newer releases of the Digital Product for the same major Odoo version available to the Customer does not mean that the Seller is obliged to develop the Digital Product, maintain its compatibility, remove errors, issue patches, create updates or deliver specific functionalities in the future. The scope, frequency, nature and timing of any updates, patches or newer releases depend on the Seller's decision
§ 12. Subscription
- Some Digital Products may also be offered in the Subscription model.
- For the duration of its term, the Subscription covers access to all versions of a given Digital Product made available by the Seller and intended for different major Odoo versions, provided that the given version of the Digital Product is available in the Store, the Customer Account or another channel made available by the Seller.
- Under the Subscription, the Customer is entitled to download updates, patches, newer releases and versions of the given Digital Product intended for different major Odoo versions, made available by the Seller during the Subscription term.
- Access under the Subscription concerns the same Digital Product and does not automatically include other products, separate modules, individual adaptations, new functionalities created at the Customer's request, technical support, installation, configuration or programming services, unless the description of the Digital Product expressly provides otherwise.
- Updates, patches, newer releases and versions of the Digital Product made available under the Subscription do not imply an obligation to add specific functionalities expected by the Customer, perform individual modifications, provide technical support, installation, configuration or programming work for the Customer. The scope, frequency, nature and timing of making updates, patches, newer releases and versions of the Digital Product available depend on the Seller's decision, technical needs, changes in Odoo, security, compliance and development of the Digital Product.
- The Subscription price may be presented as a monthly price; however, selecting a Subscription means that the Customer undertakes to pay remuneration for at least 12 months.
- The minimum commitment period of the Customer under the Subscription is 12 months, unless the description of the Digital Product or individual arrangements between the parties provide for a longer period.
- After the first 12 months, the Subscription converts into a Subscription for an indefinite period, unless it has been effectively terminated in accordance with the Terms and Conditions.
- After the first 12 months, either party may terminate the Subscription with 3 months' notice effective at the end of a calendar quarter.
- Termination of the Subscription requires documentary form, in particular an e-mail message, unless the Store enables termination in the Customer panel.
- During the first 12 months, the Customer is obliged to pay remuneration for the entire minimum Subscription period, regardless of the actual use of the Digital Product.
- After the Subscription ends, the Customer loses the ability to download updates, new versions, new files, patches, upgrades and other benefits available only to active subscribers. Termination of the Subscription does not in itself create an obligation to cease using the Digital Product downloaded during the Subscription term, provided that further use falls within the scope of the License and the Terms and Conditions.
- The Subscription price is guaranteed for the first 12 months of its term, unless the parties expressly agree otherwise.
- After the first 12 months, the Seller may change the Subscription price no more than once per calendar year and by no more than 20% compared with the price applicable immediately before the change.
- A change of the Subscription price requires informing the Customer at least 30 days in advance, unless mandatory provisions of law require a longer period.
- If the Customer does not accept the change in the Subscription price, the Customer may terminate the Subscription in accordance with section 9, and until the notice period ends the previous price applies, unless the parties agree otherwise.
- No price change in a given year does not mean that the Seller waives the right to change the price in subsequent periods.
- The Seller may send the Customer a reminder of the upcoming Subscription payment deadline 3 days before the payment deadline expires.
- In the event of non-payment on time, the Seller may request payment from the Customer and block or restrict access to the Account, Subscription, updates, new versions, new files, patches, upgrades or other benefits available only to active subscribers until the arrears are settled.
- Blocking or restricting access due to non-payment does not release the Customer from the obligation to pay the remuneration due, in particular for the minimum 12-month Subscription period.
§ 13. No right of withdrawal, returns or refunds
- The Store is intended exclusively for B2B Customers. The consumer right of withdrawal from an agreement does not apply to Agreements concluded through the Store, unless mandatory provisions of law provide otherwise.
- Due to the digital nature of Digital Products, their immediate or quick delivery and the B2B nature of the Agreement, the Seller does not offer returns, refunds or withdrawal from the Agreement after the Order has been effectively placed and the Digital Product delivered.
- Notwithstanding section 2, the Seller may, at its own discretion and without creating any claim on the Customer's part, grant the Customer a refund, partial refund, discount, voucher, credit note or other amicable settlement, in particular for business, technical or relationship reasons.
- Granting a refund, partial refund, discount, voucher, credit note or other amicable settlement in one case does not constitute an obligation of the Seller to act analogously in other cases and does not change the rules set out in the Terms and Conditions.
- Before placing an Order, the Customer should confirm in the Store that:
a. the Customer purchases the Digital Product as an entrepreneur for a purpose directly related to business or professional activity;
b. the Customer is aware of the digital nature of the Digital Product;
c. the Customer acknowledges that after delivery of the Digital Product the Customer is not entitled to a return or refund, subject to discretionary decisions of the Seller
d. the Customer has read the Terms and Conditions, the License and the description of the Digital Product.
- The provisions of this paragraph do not limit the Seller's liability to the extent that it cannot be excluded or limited under mandatory provisions of law.
§ 14. Exclusion of statutory warranty, no guarantees and "as is" nature
- Digital Products are offered as ready-made modules, in the condition existing as at the date of delivery, i.e. on an "as is" basis.
- To the fullest extent permitted by law, the Seller excludes liability under statutory warranty for defects in Digital Products towards Customers.
- The Seller does not provide any quality guarantee, compatibility guarantee, guarantee of uninterrupted operation, guarantee of achieving specific business results or guarantee of suitability of the Digital Product for the Customer's individual purpose, unless a separate guarantee document expressly provides otherwise.
- An indication that a Digital Product is intended for a specific Odoo version does not guarantee that the Digital Product will operate in every Customer environment, with every configuration, with every set of modules, with every modification or with every custom code.
- The Customer acknowledges that the Customer's IT environment, system configuration, dependency versions, other modules, custom modifications, custom code, infrastructure, user permissions, Customer data and implementation method may affect the operation of the Digital Product.
- The Seller is not liable for errors, irregularities, interruptions, conflicts, data loss, performance degradation or other effects resulting from:
- The exclusion of statutory warranty does not exclude the Seller's liability for damage caused intentionally or any other liability that cannot be excluded under mandatory provisions of law.
a. interaction of the Digital Product with modules, applications or extensions of other providers;
b. custom modifications of the Customer's system or Customer's code;
c. modifications of the Digital Product made by the Customer, persons acting on the Customer's instructions or third parties;
d. incompatibility of system versions, dependencies, libraries or environment;
e. installation, configuration or modification carried out by the Customer or third parties;
f. use of the Digital Product contrary to the description, the Terms and Conditions, the License or its intended purpose;
g. lack of a backup copy or lack of updates to the Customer's environment or other system components;
h. acts or omissions of third parties.
§ 15. Reports concerning the Order, payment and file delivery
- Despite the exclusion of statutory warranty and the lack of standard technical support, the Customer may report to the Seller problems concerning:
- Reports should be sent to the e-mail address: sales@solvti.com
- A report should include at least: Customer data, Order number, e-mail address used for the Order, name of the Digital Product, description of the problem and, if possible, screenshots or error messages.
- The Seller reviews reports within a reasonable time, as a rule not longer than 14 Business Days, unless the nature of the report requires longer analysis or cooperation with the Payment Operator.
- The procedure indicated in this paragraph does not include free technical support, installation, configuration, adaptation of the Digital Product or analysis of conflicts with the Customer's system, modules of other providers, modifications of the Digital Product or custom code. Any additional services are individually priced by the Seller and require separate agreement of the parties.
a. failure to receive the message with the Digital Product;
b. an incorrect file;
c. a damaged ZIP archive preventing it from being unpacked;
d. errors in the accounting document;
e. payment irregularities;
f. other organizational issues related to performance of the Order.
§ 16. Seller's liability
- The Seller's liability towards the Customer under the Agreement, Digital Product, Subscription, License, use of the Store or inability to use the Digital Product is limited to the actual damage suffered by the Customer and to the amount of remuneration paid by the Customer for the Digital Product to which the claim relates during the 12 months preceding the event causing the damage.
- The Seller is not liable for lost benefits, loss of revenue, loss of profits, loss of data, business interruptions, costs of substitute services, costs of restoring the environment, costs of the Customer's own work, indirect, consequential or incidental damages, unless mandatory provisions of law provide otherwise.
- The Seller is not liable for the consequences of the Customer's failure to make a backup copy before installing, configuring, using or modifying the Digital Product.
- Limitations of liability do not apply to damage caused intentionally and in other cases in which liability cannot be limited or excluded under mandatory provisions of law.
§ 17. Intellectual property and prohibited actions
- All rights to the Store, Digital Products, Modules, code, documentation, trademarks, designations, graphics and Seller materials belong to the Seller or authorized third parties.
- The Customer may use the Digital Product only within the limits of the License, the Terms and Conditions, the description of the Digital Product and the Order confirmation.
- The Customer may modify the Digital Product only for its own internal needs and at its own risk, without the right to resell, sublicense, distribute, publish or make the Digital Product or its modified versions available to third parties.
- The following are prohibited in particular:
a. circumventing technical safeguards;
b. removing intellectual property notices;
c. making the Digital Product available to unauthorized entities;
d. reselling, sublicensing, publishing, renting, leasing or distributing the Digital Product or its modified versions;
e. using the Digital Product to violate the law or third-party rights;
f. taking actions that may disrupt operation of the Store or the Seller's infrastructure.
§ 18. Personal data and privacy
- Information on the rules for processing personal data of Customers and persons acting on behalf of Customers is provided in the Privacy Policy available at: https://www.solvti.com/privacy-policy
- The controller of personal data is Solvti Sp. z o.o. with its registered office in Wroclaw.
- For matters concerning personal data protection, the Seller may be contacted at the e-mail address: privacy@solvti.com
- A Customer who provides in the Store personal data of its employees, associates, representatives or other persons should ensure that such action complies with personal data protection laws, including by providing those persons with the required information on data processing.
§ 19. Changes to the Terms and
Conditions
- The Seller may amend the Terms and Conditions for important reasons, in particular in the event of: changes in law, changes to Store functionalities, changes to payment methods, changes to the Digital Product offer, changes to the licensing rules for Digital Products, discontinuation of sale, development or maintenance of specific Digital Products, the need to clarify provisions of the Terms and Conditions, or organizational or technical changes on the Seller's side.
- Orders placed before a change to the Terms and Conditions are governed by the Terms and Conditions in force at the time the Order was placed, unless mandatory provisions of law provide otherwise or the Customer accepts a newer version of the Terms and Conditions.
- In the case of a Subscription, the Seller will inform the Customer of a change to the Terms and Conditions in a manner enabling the Customer to review the changes before they enter into force, at least by e-mail or a notice in the Account, if the Account is available.
- If a change to the Terms and Conditions materially affects the Customer's rights or obligations under an active Subscription, the Customer may terminate the Subscription under the rules set out in the Terms and Conditions, unless the change results from mandatory provisions of law.
§ 20. Governing law, language and
dispute resolution
- The Terms and Conditions and Agreements concluded through the Store are governed by Polish law.
- The Polish version of the Terms and Conditions is the binding version. Versions of the Terms and Conditions in other languages, including English, are for reference purposes, unless the Seller expressly indicates otherwise.
- Any disputes arising from the Terms and Conditions, the Agreement, the License, Subscription or use of the Store will be resolved by the common court having territorial jurisdiction over the Seller's registered office, unless mandatory provisions of law provide otherwise.
The parties may attempt to resolve a dispute amicably before bringing the matter to court, in particular through e-mail contact and exchange of positions
§ 21. Final provisions
- The Terms and Conditions are available free of charge in the Store in a manner enabling them to be obtained, reproduced, recorded and stored.
- If any provision of the Terms and Conditions proves invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions of the Terms and Conditions. The parties shall replace such provision with a valid and effective provision as close as possible to the economic purpose of the replaced provision.
- Paragraph headings are for organizational purposes only and do not affect the interpretation of the Terms and Conditions.
