CASE STUDY
orders / month
On-time delivery rate
Faster order processing
Who is Iris Galerie?
Iris Galerie is an international company specializing in personalized products that showcase the unique beauty of the human eye, including artistic prints and engraved jewelry. The company operates across international markets through e-commerce and an omnichannel model, combining online sales with physical customer experiences. Its Polish branch operates with a team of around 48 employees.
Industry
E-commerce/ Personalized Production
Scale
10,000+ orders per month
Market
International sales across multiple markets worldwide including online and in-store sales
STARTING POINT
Challenge: the system existed, but it didn’t work for them
Iris Galerie was already using Odoo. Technically, the system was operational; however, insufficient support from the integrator and the company’s rapid growth during its first months of operation made it difficult to fully leverage Odoo’s capabilities.
Production managed “in people’s heads” or in Excel files
No real-time visibility of order statuses
Integrations with printers and couriers required manual handling
Shipping errors and the need to correct them manually
No Polish-speaking technical support
Limited ability to adapt the system to their processes
Working on a live system — production could not be stopped
Need to consolidate tools in one place
OPERATIONAL CHALLENGES
IMPLEMENTATION CHALLENGES
RESULTS
Implementation results — what changed?
99%
On-time delivery rate — a key omnichannel KPI achieved through full visibility of statuses and courier integrations.
>40%
Faster order processing thanks to automated production and courier workflows that eliminated manual bottlenecks.
~50%
Reduction in manual operations — less data retyping, fewer cross-system copy-paste tasks, and fewer manual interventions at every stage.
3
Key processes
streamlined
Three critical areas
fully automated
through Odoo
19 - eliminating
manual handoffs
across the board.
Order management
End-to-end flow automated - from placement to production scheduling and courier dispatch.
Integrations
Print systems, marketplaces and couriers unified in a single hub - no manual sync or data retyping required."
Reporting
Full visibility into sales and logistics data — all key metrics in one place, always up to date.
"System is open enough for us to adapt it to our non-standard production and logistics requirements. That was exactly the flexibility we were looking for."
PROJECT SCOPE
What did Solvti do?
This project was not a greenfield Odoo implementation. Solvti took over an existing system and systematically — while keeping operations running without stopping production — rebuilt key operational areas.
Production and production-logistics processes
Implementation of BOMs, work centers, production operations, quality checks, and production stage tracking. Every order and product received a visible status within the system.
Phase 1
Phase 2
Integrations with printing systems
Adjustment of integrations with image and jewelry printing systems (Esko / Mimaki Cloud) to meet new production requirements.
Phase 3
Phase 4
Phase 5
Courier integrations — FedEx, UPS, DHL
Automation of shipping label generation, integration with logistics providers, and improved customer communication regarding shipment status.
Appointment scheduling system (Appointments)
Implementation of the Appointments module — moving appointment scheduling into Odoo and eliminating another separate tool.
Warehouse and inventory valuation
Configuration of inventory and stock valuation processes as preparation for a potential future expansion into the Accounting module.
KEY CHALLENGE
Implementation on a live system
Every change — regardless of its complexity — had to be implemented by Solvti without interrupting Iris Galerie’s operations. The company was processing thousands of orders every month, so production had to keep running and shipments had to keep going out.
"The biggest challenge was really that they are working all the time. We couldn’t just stop for a month, experiment with the system, click around, and see what would happen.
The client could not afford any downtime, so we prepared a detailed implementation plan for each new feature — enabling changes to be rolled out without impacting order fulfilment or operational continuity.."
SUCCESS FACTORS
What determined the project’s success?
Implementation without stopping production - precise planning of change windows
Customization of the production module to the specific needs of Iris Galerie
Integrations with printing systems and courier providers instead of manual work
Polish partner - barrier-free communication and support in local business realities
OPERATIONAL
TECHNICAL AND STRATEGIC
Full visibility of order and production statuses in real time
Gradual consolidation of tools into one platform
Flexible Odoo architecture - possibility of non-standard configurations
Planning future extensions without changing the system
Iris Galerie shows how important it is to adapt a system to real operational processes. Properly configured and integrated with key tools, Odoo helped organize production, reduce manual work, and improve control over order fulfillment.
Result: over 40% faster order processing, 99% delivery success rate, and the elimination of half of manual operations — with the same team and without interrupting the business.
READY FOR THE NEXT STEP?
Your company can achieve results like these too
Solvti is a Polish Odoo Gold Partner that bases its implementations on understanding the business and its real needs. Let’s talk about your needs.
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